Your questions about our offers and services

ABOUT SKIOOL

WHAT IS SKIOOL ?

Skiool is a ski school aggregator to help you booking a ski lesson. To this end, Skiool allows you to compare all ski schools for free and to carry out a personalized search among all their offers in a few clicks to optimize your choice, save time and money. Skiool accompanies you throughout your ski lesson booking process.

WHAT IS THE OBJECTIVE OF SKIOOL ?

Skiool wishes to promote professional of skiing or snowboarding in their various forms in the different French ski resorts. The objective of Skiool is to offer you a new experience in your search for ski or snowboard lessons by offering you powerful search tools, filtering and complete information on the ski lessons of each school. Skiool wants to facilitate your searching ski lessons. Skiool wants to help you making the best choice.

IS SKIOOL A SKI SCHOOL ?

Skiool is not a ski school but an independent website that aims to become a reference marketplace in this theme. Skiool does not depend on any existing school.

WHAT SERVICES PROVIDE SKIOOL ?

Skiool list transparently and clearly ski schools and their services. Impartially, Skiool’s aim is to inform the internet user of the entire ski and snowboard market.

The user can freely compare the offers of the schools through a aggregator or see directly the offers of each school and refine his research using filters. An assistance via a function called “Skiool search for you” and a chat service with a ski professional can help the user in his search for potentially buy a ski lesson directly on the website.

Finally, the vacationer who has taken a ski lesson can freely deposit a notice to show his experience with the desire to help others objectively making their choice as well.

ARE SKIOOL SERVICES PAYABLE ?

All services offered by Skiool website are free. The aggregator or any advices of a professional to personalize your search are free services.

COMPARE SKI SCHOOL

HOW TO COMPARE SKI SCHOOLS ?

Choose the resort of your choice then go to the Compare ski schools page and select the ski schools you wish to compare. Skiool is the first comparator to offer this service.

WHAT ARE THE ACTIVITIES PROPOSED ?

Skiool has chosen to focus its efforts around snow sports activities.

WHAT ARE THE SCHOOLS OFFERED BY SKIOOL ?

Skiool lists all the schools that offer ski lessons on the resort in accordance with the current legislation and the sport code. Within a school, only professionals with a diploma can teach, animate and supervise an activity such as skiing or snowboarding. In this respect, Skiool is in contact with the authorities concerned to verify the registration of the various structures. If the competent authorities report to us that a school or instructor is not in good standing, the services of the latter will be temporarily removed until their situation is updated.

ARE THERE DIFFERENCES BETWEEN A PARTNER SCHOOL AND A NON PARTNER SCHOOL ?

Depending on whether the ski school is a Skiool partner or not, there is a difference in the method of posting offers. Skiool partner schools are clearly marked as partners of Skiool with an orange sticker on which the mention Partner School appears unless 2 figurines holding hands replace it.

A school is called a partner when a commercial collaboration agreement is established with Skiool society. This collaboration formalizes Skiool’s use of their logo, photos and personalized descriptions. Non partner schools are identified by their name in plain text and photos representative of the activity without strict identification.

The school in partnership with Skiool has some advantages in terms of display. The homepage highlights only partner schools or their services. Partner schools appear first in the list of station schools. They are also the only ones to be solicited through the Skiool search function. Finally, Skiool’s social networks only convey information about partner schools.

Beside Skiool wants to offer a complete service and to expose as much as possible all the useful information about each school. Skiool only exposes information made public if the school is not a partner. Skiool invites each school to collaborate for free to better inform their services.

The prices of the courses listed by Skiool are those of the schools, whether they are partners or not, without any increase or additional costs. In other words, the prices are those displayed when you directly visit ski school websites.

Online booking is only possible for partner school ski lessons.

HOW SKIOOL COMPARE SKI SCHOOL PRICES ?

Skiool’s goal is to provide a service as complete and impartial as possible. We list all ski schools that offer skiing, snowboarding or other skiing. Referenced professionals do not necessarily have a commercial contract with Skiool.

The internet user can browse freely and consult offers that come from partner schools or not. By default, a ski school or ski school search first displays the partner schools. The services are displayed in ascending order of price or in alphabetical order at the same price. All offers of which we are aware are listed, no offer is ever excluded.

We do our best to list all ski schools resorts. If you are a ski school manager or someone who know a school that is not listed on the skiool.com platform, we would be very happy if you informed us.

Ski and snowboard rates for schools and instructors are updated each season and checked during the season. Information specific to ski schools is listed in the same way. In the event that some organizations or providers do not want to provide the requested information, skiool.com displays as much information as possible while trying to work with them to find a better solution.

Despite the efforts of Skiool.com to always display accurate information on all services in terms of prices but also photos and text, errors occur. You can check the price and the description of the service on the provider’s website at any time before making a final purchase decision. If you detect incorrect information, please let us know so that we can correct it as soon as possible.

A ski school can offer a service in several variants. It can be the number of people, the schedule, the period or the type of course. The filters suggested in the search for ski lessons make it possible to avoid a too long list and to classify the offers.

CLAUSE OF NON-LIABILITY

We invite you to read our general conditions of use. Skiool.com can not be held responsible for any direct or indirect damage, damage, loss of profit or inconvenience related to the use of Skiool.com services. For the sake of clarity, Skiool.com assumes no responsibility for the offers of the service providers, the marketing of the latter, the contract or the secure payment transaction between the customer and the school.

SEARCH A SKI LESSON

HOW DO I KNOW WICH LEVEL OF SKI OR SNOWBOARD DO I HAVE ?

Skiool offers a ski and snowboard level evaluation that summarizes the evaluation systems of the different ski schools. You will find access to this grid at the top or the bottom of the homepage. Each school assigns a name to a level and a medal that generally corresponds to the level to reinforce the brand, but the assessment grids of all schools correspond in many ways.

IS SKI PASS AND SKI RENTAL INCLUDED IN THE BENEFITS ?

The ski rental and the ski pass are not included in the services as Skiool presents them to you. However, some schools may offer packages. For information, beginner courses do not usually require a package on the first day.

IS INSURANCE SUCH LIKE CARRE NEIGE INCLUDED  IN SKI LESSON ?

The purchase of a ski lesson does not include Carré neige insurance such as Skiool show you the services of the various ski schools on its website. However, some schools may offer different types of insurance for sale and include it in packages with the purchase of ski lessons.

CAN WE TAKE SKI LESSON BETWEEN FRIENDS SKIERS AND SNOWBOARDERS ?

A ski or snowboard lesson is based as much on explanations as demonstrations by the instructor and the speed of progression is different on ski or snowboard. For these reasons a course is exclusively reserved for skiers or snowboarders.

CAN WE TAKE A SKI LESSON TOGETHER EVEN IF OUR LEVELS ARE DIFFERENT ?

If the level differences are too big, the course can not be optimized for each participant. In the case of differences too marked in a course, or the monitor is based on the lowest level to build his course under measured security conditions, or it tries to find compromises through exercises and variants but do not completely match each one’s level. Regarding group lessons, schools usually take time at the beginning of the week to harmonize the levels but it is important to be precise about the level you fill in the registration for the course.

HOW TO CONTACT THE SKI SCHOOL OR SKI INSTRUCTOR ?

Information that concern lessons are identical. Next, if the school or instructor is a Skiool partner in association with a contract, a link to their website and to their sales department for information or booking is offered.

WHERE IS THE MEETING TO START THE SKI LESSON ?

The meeting point is defined with the ski school. It is a well-defined meeting point, usually on the snow front for group lessons. As part of private lessons, it can also be on the slopes, restaurant or hotel in agreement with the provider.

WHAT ARE THE AVAILABILITIES OF THE SKI COURSES ?

The partner schools have the online sales service of their ski lessons. Each course that has the “Book” button is supposed to mean that it is available. Before booking, however, Skiool checks with the partner school that it is still available on the desired dates and under the required conditions. Non-partner schools do not have an online sales service.

ACTIVATE THE SERVICE SKIOOL RESEARCH FOR YOU

HOW SKIOOL CAN RESEARCH FOR YOU ?

Ski schools in partnership with Skiool are those solicited when you activate the “Skiool search for you” function. Through this function, and when you send us your demand, Skiool sends your partner schools your request and then sends you their answers within a controlled time frame.

This function is for you if you can not find the ski course that suits you, if you do not have the time to contact schools or if you simply want to save time and money. Thanks to its network, Skiool makes every effort to find you the professional who is available to answer your request.

WHAT KIND OF SERVICES PROVIDE SKIOOL IN THIS PERSONALIZED RESEARCH ?

Upon receipt of your application, Skiool studies its relevance and then searches for the available professional according to the criteria you have selected. Skiool is committed in a short time to either give you a positive answer and offer you the conditions of the service offered by one of the partner schools. Either the search does not succeed according to your criteria, Skiool then makes every effort to find a favorable outcome to your request by offering a service that comes closest to it.

CAN I CANCELED MY RESERVATION ? DOES THERE IS ANY FEES?

The cancellation conditions are those of the provider that Skiool communicates to you before the act of purchase. Check the cancellation policy before booking. Skiool is only an intermediary and can not be held responsible for the smooth running of the service. Skiool intervenes in the process of search and reservation until validation and payment of the service. Nevertheless, do not hesitate to contact the Skiool sales department to assist you in your cancellation process.

CAN I CHANGE THE DATE OR SCHEDULES OF MY SKI LESSON BOOKING ?

Any desired changes to the booking must be made to the ski school concerned. Contact the Skiool sales department to accompany you in your complaint.

WHAT ARE THE CONDITIONS TO CANCEL A SKI LESSON ALREADY BOOKED ?

The cancellation policy is specific to each ski school. These are communicated to you before any payment.

HOW DO I KNOW IF MY BOOKING IS CORRECTLY CANCELED ?

Following your cancellation, you will receive a cancellation email. If this is not the case, make the request to the service provider or just ask again the sale department.

IS THE PAYMENT SERVICE SECURED ?

The credit card payment system is secured and insured by the trusted third party called Mangopay. You can save your payment information securely when you make a booking. This will allow you to book a ski lesson even more quickly the following times via your personal account.

WHAT IS THE CURRENCY OF PAYMENT ?

The currency is the euro. Be aware that if your account is not in the same country as your course, you may have a conversion fee from your bank.

PERSONAL ACCOUNT

WHY AND HOW TO CREATE AN ACCOUNT ?

You do not need an account to compare ski schools or search for a ski lesson. You need an account when you want to leave an opinion online or book a ski lesson on Skiool. In this case, you must fill in your first and last name, mobile number, email and password. These data allow us to exchange with you if necessary and will be transmitted to the school concerned as part of the booking. You will not receive any ads if you have not asked to receive them.

CAN I CHANGE INFORMATION IN MY ACCOUNT ?

Yes, you can change your Skiool account at any time. To do this, simply click on the fields in your personal space.

CAN I DELETE MY ACCOUNT ?

Yes you can delete your Skiool account at any time by sending an email to contact@skiool.com

REVIEW

WHY GIVING YOUR OPINION ?

Skiool wants to create proximity with its users and give a social dimension to the site. Skiool invites you to share your ski lesson experience by leaving a comment on how it has gone. Each review is valuable and can help the user who is looking for ski lessons to make his choice. They allow to know more about the relationship that each school has with its customers.

WHO WILL SEE MY OPINION ?

If the opinion is confirmed in the drafting and moderation of opinions, it is then visible to users.

HELP US IMPROVING SKIOOL.COM

We need your help. Together, we are building resources on how to consume ski lessons. Your opinions on schools are important. Your opinion on the site is equally important to improve the quality of our services and to provide you with relevant tools.

BECOME A SKIOOL PARTNER

Make the most of being referenced on Skiool.com by becoming a Skiool.com partner. Skiool.com partners generate more sales, new customers and more traffic. Several packs are proposed grouping different services. Contact Skiool.com to validate your eligibility and receive a contract that sets the conditions of partnership.

SKIOOL SUPPORT

Do not hesitate to contact Skiool at contact@skiool.com in case of problems with the site skiool.com and its mobile version, in case you do not understand the operation of the services offered via the platform or if you have problems. questions, remarks or suggestions.

TO CONTACT THE SKIOOL.COM TEAM

  • Skiool.com website: contact@skiool.com
  • Postal address: SKIOOL A 2.3 Primavera Les Montayes 73320 Tignes
  • SIREN : 831 668 793